Get started

To get started using Internet bank and BankID, you will receive the following:

• A temporary password for BankID, by SMS or e-mail. The password is used with the "One-time password/Engangskode på mobil app" or the blue code chip
• An SMS containing an 8-digit personal identification code to open the "One-time password/Engangskode på mobil app"
• An e-mail with a 4-digit activation code to activate the "One-time password/Engangskode på mobil app"

Remember that all your passwords are private; do not share these with others. Not even with family members, friends, bank employees or the police.

You will need a one-time password to log on to the Internet bank or Mobile bank. The code is available from the "One-time password/Engangskode på mobil app". Here's how:

• Download the "One-time password/Engangskode på mobil app"
  (single-use password) from App Store or Google Play
• Enter the 8-digit personal identification code you received by SMS
• Enter the 4-digit activation code you received by e-mail
• Create a personal code, or register your fingerprint
• The app is now ready for use. You can use it to order a one-time password when you want to log in to the Internet bank or Mobile bank, or to accept payments

• Go to www.sr-bank.no
• Press "Logg inn" (“Log in”)   
• Enter your personal identification number or D-number: 11 digits
• Press "SpareBank1"
• Open the "One-time password/Engangskode på mobil app" on your cell phone and select "Create one-time password", or get the code from the blue code chip
• Enter your personal code or use your fingerprint, and then enter the code that appears in the app, or on the blue code chip
• Enter the temporary BankID password you received by SMS or e-mail
• You will be asked to change the BankID password to a personal password you make yourself. Create your password, and use it to log in every time you want to enter Internet bank in the future
  
  Remember, if you would like to use the Internet Bank in English, click the icon next to the «Log out» button

BankID for cell phone allows easy access to the Internet bank and Mobile bank without using an app or the blue code chip. BankID for cell phone can be ordered via Internet bank once you are logged in. Here's how:

• Go to "Mobile" at the top of the menu
• Select BankID on mobile and choose “Order”
• Follow the activation process and create your own personal PIN code
• BankID for cell phone is now ready for use. The next time you log in to Internet bank or Mobile bank, select "BankID for cell phone"
  

• Download the "Mobilbank" app from SpareBank 1 from App Store or Google Play
• Open the app and press “Kom i gang” ("Get started")
• Select "SpareBank 1 SR-Bank" from the list of banks
• Enter your personal identification number or D-number: 11 digits
• Identify yourself using BankID or BankID for cell phone. If you use BankID, please see a) and b)
  a) Enter the one-time password you receive from the "One-time password/Engangskode på mobil app"
  b)  Enter the personal BankID password you created (see Item 8 above: "How to log in to the Internet Bank")
• Create the personal PIN code you will use from now on
• If your phone has a fingerprint reader you can also register your fingerprint or choose "Skip this step"
• Press "Logg inn" (“Log in”) using your PIN code or fingerprint
  

Your bank card will arrive approximately one week after signing the agreements. If you registered a cell phone number with us, you should receive a message telling you when the card has been sent to your home address.

Remember to label your mailbox with your name. This will ensure that your bank card arrives safely by conventional mail. 

Your PIN code is available online, via the Internet bank or Mobile bank: Here's how:

• Go to "Card" in the menu in Internet bank or Mobile bank
• Select the menu item "Show PIN" / "Show PIN code"
• Identify yourself using BankID (if you are using Mobile
  bank)
• Enter the security code, which are the three numbers found on the signature field on the back of your bank card
• Press "Show PIN" – your code will be displayed for 30 seconds

If you do not have a passport:
Your PIN code will be sent by conventional mail.

Remember that your PIN code is personal, do not share it with others. Not even with family members, friends, bank employees or the police.

Payment to foreign countries is possible in the Internet bank. You do this from the "Payment" menu item, then select “Make payments” and choose “Foreign”.

The first time you make a foreign payment you will need to open the "Enable foreign payment" link and identify yourself using BankID before the payment can be entered.

You are going to need the following information to make an international payment:  

• Recipient's name and address     
• Recipient's IBAN number
• Recipient's account number and BIC/SWIFT number       
• What type of currency is used, and the amount  
• Information about what the payment concerns